Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. This applies to physical items only.

Not workshops, or bookings for our classes. 

To arrange an item being returned you must Email tonilaneart@gmail.com

If your return is accepted, we will provide you with clear instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at tonilaneart@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
We no not offer refunds on workshops and  bookings for our classes. However if you are unable to attend a class or workshop will do our best to move you to another class if we have two weeks notice from the date and start time of your class. 

You must email us at Tonilaneart@gmail.com to inform us and see what we can offer. 

We will always do our best to help however please understand that materials have been purchased ahead of your class and other people may not have been able to book because you have taken a slot.

If you are unable to attend a class you are welcome to gift your booking to someone else and you do not need to inform us of this. However please be aware you will need to provide them with the order number from the booking. 

We do not support the re sale of our classes. 

 Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at tonilaneart@gmail.com.